Life Care Assist
Questions people ask.
SDA homes, choosing a place to live, support arrangements and getting started.
Finding a home
What is Specialist Disability Accommodation (SDA)?
SDA is housing designed for eligible NDIS participants with very high support needs. It is funding for the dwelling, not for everyday support workers.
Do I need SDA funding before I can enquire?
You can still start a conversation if you are exploring options. The housing team can explain the information usually needed to assess whether a home may be suitable.
How do I enquire about a home?
Open the home in our Homes directory and use the enquiry form. Tell us what matters to you, such as location, timing, funding and the type of home you are looking for.
What happens after I enquire?
The team reviews the information, discusses availability and suitability with you, and can arrange a conversation or visit when the home may be a good fit.
Can I visit before I decide?
Yes. Where a visit is appropriate, we can discuss a viewing and the next steps with you.
Can you help if nothing currently suits me?
Yes. Tell us the location and routine that matter to you. We can discuss what may be coming up, or whether a new home may be worth considering.
Living there
How do you decide who lives together?
Household matching is person-centred. We consider preferences, daily routines, support arrangements and whether people feel comfortable proceeding. The final decision remains with the people who will live there.
What will I pay?
Rent and reasonable living costs depend on the individual arrangement. SDA payments are funded through the NDIS for eligible participants. The housing team can explain the applicable contribution before you decide.
What if something needs repairing after I move in?
Contact the Life Care Assist property team. We will explain the maintenance process and how urgent issues are handled.
Support
Does Life Care Assist provide support workers?
No. Life Care Assist is the landlord and SDA provider, not the support provider. You can choose and keep your preferred support provider.
Can I keep or change my support provider?
Yes. Your housing and core supports are separate. We can work alongside your existing provider, and the choice remains yours.
How can I give feedback or make a complaint?
You can give feedback or make a complaint by calling 1300 003 380 or emailing info@lifecareassist.com.au. We will acknowledge it, tell you who is handling it and keep you updated until it is resolved. You can ask someone to make the complaint for you, such as a family member, support coordinator or advocate. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544.
Talk to our team
Still have a question?
Tell us what you are looking for and the housing team will be in touch.